• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures and checks at all times
• Day to day query resolution, with upward escalation of more complex queries to the management team
• Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
• Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
• May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

What we’re looking for:
•    0-24 months of relevant experience
•    Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
•    Experience of working in BPO/KPO
•    Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role:
•    Familiarity with procedures, policies, products and services of a financial organisation
•    Knowledge of related risk and audits
•    Ability to work within deadlines/customer demand