Support Engineer for the End-to-End Third Party Software Compliance and Risk Management (TPSCRM) platform that governs and drives all the Open Source and Commercial product component licenses verification and compliance management in addition to serving as the repository of all Cisco’s Product Bill Of Materials (P-BOMs) and associated publications.
Strong Customer focus and ability to follow-up on issues, train end users globally will be crucial to this role as this role will be interacting with all customers across the various Cisco Engineering organizations
Solid understanding of Software Product development life cycle, CI/CD processes, Defect analysis and validation processes
Review the user submitted tickets (cases) related to issues found in TPS Eco system (TPSCRM platform) and perform the initial round of triaging and analysis of the problem before routing to Tier-2 support for resolution.
Train the end-users of the basic Third-party platform functionality and enable the workflow on areas of question
Monitor, track the issues filed by the customers and create weekly/monthly/quarterly reports
Ensure Level-2 & Level-3 cases are getting the necessary traction and addressed by Engineering Team to prevent SLA impacts
Strong knowledge and experience in using Open source components, libraries from various suppliers will be preferred
High-level knowledge of Cisco processes (CPDM – Cisco Product Development Methodology, PLM – Product Lifecycle Management, CSDL – Cisco Secure Development Lifecycle) will be definite plus but not mandatory
Top skills needed:
Software Engineer –Technology and Quality:
Develop client-side software used for service delivery, data distribution, or test automation
Collaborate with the architecture, server-side developers, QA and ops teams to drive and solidify design requirements, ensure stable software deployments, and ensure smooth transitions to the operations team
Technical functional specification (TFS), user guide, and training documentation to capture low-level design specifications, software usage guidelines, and user training detail
Conduct TFS reviews with the broader team to ensure solid software designs
Provide training where appropriate
Travel to deployment sites to gather system requirements or ensure smooth deployments where appropriate
Provide support for production issues
Strong Python development skills
Strong knowledge of Web Services, XML, JSON, REST, Sockets, Multi-Thread, Linux OS, Windows OS
Who You Are:
Desired Degree: Bachelor’s Degree (BA/BS /etc)
Desired Major: Computer Science, Computer Engineering or equivalent
Minimum CGPA of 3.0 out of 4.0
The requirement is for 2022 passout only
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