Who You Are:

• Graduation in any stream
• Good communication and written skills
• Detailed orientated, analytical, and problem-solving skills.
• Interest to explore and learn new things and attention to detail
• Ability to work independently, multi-task and complete projects on time
• Self-motivated, flexible, adaptable and proven ability to work within a team environment
• Exposure to the Retail industry is highly desirable

As a Trainee – Risk Management, you will:

TRANSACTIONAL:

• Audit orders using fraud solution tools, payment systems, and other appropriate data sources.
• Provide daily phone cover to support customer follow-up requests.
• Deliver on the SLAs defined – including Productivity, Quality
• Interact with customers to validate the information and confirm or cancel orders.
• Resolve customer issues within the scope of existing service level agreements.
• Ensure confidentiality of all information collected during the investigation.

OPERATIONAL:

• Build and maintain effective working relationships across the team and departments as necessary.
• Reporting on fraud, chargeback trends, or other functional requirements
• Interpret policy, identify gaps, and recommend changes to improve processes

Your Life and Career at HBC:

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
• Exposure to rewarding career advancement opportunities from IT to Human Resources, Merchandising to Finance.
• A culture that promotes a healthy, fulfilling work/life balance