GlobalLogic Hitachi is hiring

IRC Engineer

GlobalLogic Hitachi | Gurgaon | 1-3 years


Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. If no solution is available, L1 personnel will escalate incidents to a higher level of support. L1 would remain the only channel for the client to communicate with the support team.


  • JAVA
  • React JS Basics
  • Web Application Basics
  • AWS Cloud Basics

Job Responsibilities:

  • First and all subsequent contact to customer
  • 24*7 support via phone and email
  • Basic Level 1 troubleshooting, redirect to L2/L3 as required
  • Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
  • Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
  • Qualification/replication of the reported issue in an appropriate customer environment
  • Initial triage to isolate unsupported 3rd party issues from potential root cause
  • Information gathering to ensure complete availability of details required for root cause analysis
  • Provision of technical resolution or problem workaround
  • Problem routing/escalation to second/third level support or third parties where required

What We Offer:

  • Interesting and challenging work in a large and dynamically developing company
  • Exciting projects involving newest technologies
  • Professional development opportunities
  • Excellent compensation and benefits package, performance bonus program
  • Modern and comfortable office facilities
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