The Team:
Informatica has strategically located Global Customer Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica’s products. For the 12th consecutive year, Informatica has received top marks and ranked #1 in customer loyalty in the Data Integration Customer Satisfaction survey conducted by independent research firm TNS.
Your Opportunity:
We are looking for Associate Software Engineers to join our Global Customer Support team. In this role, you will use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency. Our Ideal Candidate
• Clear understanding of databases concepts
• Constructively work together as a team, sharing ideas.
• A high degree of analytical and problem-solving abilities.
• Possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
• Comfortable working both independently and collaboratively.
• Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges.
• Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.
Your Responsibilities:
Additional responsibilities:
Expected qualifications:
• Clear understanding of databases concepts
• Excellent grasp of relational database management theory and practice.
• Experience in various operating systems such as Windows, UNIX/Linux • Strong understanding of relational databases like Oracle, SQL Server, MySQL
• Excellent Analytical skills and strong attention to details.
• Excellent Communication skills.
• Must possess critical thinking, problem solving, and decision-making skills.
• Excellent interpersonal and collaborative skills.
• Experience/Familiarity with HDFS concepts, Hadoop distributions (Cloudera or Horton Works), Hive and familiar with configuration of HDFS is an added advantage.
Perks and Benefits:
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