Associate Quality Systems Specialist


Careers that Change Lives:

Support the end to end process of product complaint information that comes into the Complaint Handling Database, from intake to closure in North Asia Region.


A Day in the Life:

  • Translate Japanese event description into English within the complaint data base with support of Machine Translation tool following the complaint processes;
    • Intake, Assessment, and Complaint Determination
    • Complaint Coding
    • Medical Device Reportability Decision & Regulatory Reporting
    • Customer Communication
    • Follow-up communication and closed of complaint
  • Translate Japanese service report into English within the complaint data base with support of Machine Translation tool
  • Process the event within the complaint database as per instruction, including uploading documents into the database

Must Have – Minimum Requirements:

  • Full Time Graduation Degree
  • Experience required: 1-4 years;
  • Others: Data Entry, Operating Microsoft-based PC, experience or proficiency in MS Office Tools – MS Outlook; Excel, Word, Share point, PDF
  • Competencies/Language Skills:Ability to process data accurately and promptly per instruction, Communication skill (Appropriate contact when problems occur), Japananese reading skills
  • Japanese communication skills (Japanese Business Level), able to read the notifications from Japanese government / able to discuss with Japanese stakeholders fluently
  • Stakeholder relationship management
  • Strong communication and interpersonal skills
  • Strong ability to work well within a team and autonomously
  • Achievement oriented and ability to drive results with the highest quality standards
  • Computer skills (excellent knowledge of MS Office, Excel, computer systems).
  • High attention to detail and accuracy.
  • Good prioritization and organizational skills, as well as problem-solving skills
  • Good command of English language both verbal and written.
  • Self-starter, shows initiative and has a can do mentality
  • Strong passion for quality and continuous improvement processes
  • Agile and adaptable  to rapidly changing needs of the business and environment


Nice to Have:

  • Development of in-house programs and practices to identify developmental needs
  • Develops assessments, tests and workplace aids, e-learning programs, conducts training classes, and develops criteria for evaluating effectiveness of training activities.
  • Project / Program Management
  • May act as a mentor to colleagues or may direct the work of other lower level professionals.


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