Careers that Change Lives:

Support the end to end process of product complaint information that comes into the Complaint Handling Database, from intake to closure in North Asia Region.

A Day in the Life:

• Translate Japanese event description into English within the complaint data base with support of Machine Translation tool following the complaint processes;
  • Intake, Assessment, and Complaint Determination
  • Complaint Coding
  • Medical Device Reportability Decision & Regulatory Reporting
  • Customer Communication
  • Follow-up communication and closed of complaint
• Translate Japanese service report into English within the complaint data base with support of Machine Translation tool
• Process the event within the complaint database as per instruction, including uploading documents into the database

Must Have – Minimum Requirements:

• Full Time Graduation Degree
• Experience required: 1-4 years;
• Others: Data Entry, Operating Microsoft-based PC, experience or proficiency in MS Office Tools – MS Outlook; Excel, Word, Share point, PDF
• Competencies/Language Skills：Ability to process data accurately and promptly per instruction, Communication skill (Appropriate contact when problems occur), Japananese reading skills
• Japanese communication skills (Japanese Business Level), able to read the notifications from Japanese government / able to discuss with Japanese stakeholders fluently
• Stakeholder relationship management
• Strong communication and interpersonal skills
• Strong ability to work well within a team and autonomously
• Achievement oriented and ability to drive results with the highest quality standards
• Computer skills (excellent knowledge of MS Office, Excel, computer systems).
• High attention to detail and accuracy.
• Good prioritization and organizational skills, as well as problem-solving skills
• Good command of English language both verbal and written.
• Self-starter, shows initiative and has a can do mentality
• Strong passion for quality and continuous improvement processes
• Agile and adaptable  to rapidly changing needs of the business and environment

Nice to Have:

• Development of in-house programs and practices to identify developmental needs
• Develops assessments, tests and workplace aids, e-learning programs, conducts training classes, and develops criteria for evaluating effectiveness of training activities.
• Project / Program Management
• May act as a mentor to colleagues or may direct the work of other lower level professionals.